Customer Care
Customer Care
Need Assistance?
We're eager to assist! Begin with our Frequently Asked Questions. Our dedicated Customer Support Team is on standby to ensure your experience is delightful and to address any inquiries you might have!
How can we help?
Frequently Asked Questions
Yes, you can order as a guest without creating an account. However, we recommend creating an account to quickly check your order history and tracking information. You can create an account
We will email your order confirmation to the email address used to place your order. Please check your spam or junk folder if you have not received it.
All roses sold by April & Ashley are considered final sale. Once an order is placed, it cannot be canceled, returned, or exchanged. Refusing delivery of the package does not constitute a cancellation and may result in additional charges.
When ordering rose bushes, you will be prompted to select an order ship date. All orders are shipped using UPS Ground. Please allow 4-5 days for delivery.
When ordering cut roses, you will be prompted to select a delivery date. All orders are shipped using UPS Express. We are not responsible for any delays or damages caused by UPS.
3 or more rose bushes: Free ground shipping
1-2 rose bushes: $17.99 ground shipping
12 and 24-stem rose bouquets: $24.99 express shipping